27 - 28 November, 2019 | Hilton, Brisbane

Emma Gerrard


Project Officer
Gold Coast Private Hospital


12:00 PM Designing Flexible Non-Clinical Spaces to Augment the Patient Experience and Enable Future Expansion Development Plans

Gold Coast Private Hospital (GCPH) is a $230 Million technology-enabled and sustainable facility, making it one of Australia’s largest private hospitals. Designed with flexibility for expansion to accommodate future demand, GCPH delivers superior patient experience by creating a welcome, non-clinical hotel-like setting.

  • Delivering exceptional patient care through their model of care – It goes beyond the physical infrastructure; it’s also about the people. For example, they provide hotel-like services to enhance customer experiences by providing high teas and celebratory dinners for new mums and dads
  • Being customer-focused – Soft skills training is inherent to generating a friendly ambiance and patient rounding  for human connectedness whereby every day the manager has to see a new patient and every second in charge has to see every patient in the ward
Clinicians are proactive, making informed decisions based on live data and feedback 


Check out the incredible speaker line-up to see who will be joining Emma.

Download The Latest Agenda