28 - 29 November, 2018 | Hilton, Brisbane

Irene Roberts


Portfolio Director
Sunshine Coast Hospital and Health Service


4:00 PM Case Study: How to Successfully Implement an Integrated Service Commissioning Approach in a Complex PPP Landscape

Integrated service commissioning assisted the whole health service’s readiness to transition into the new building, making SCUH one of Australia’s smoothest commissioning hospital projects to date. Underpinned by a contemporary change management framework, Irene will discuss the design, implementation and impact of their integrated approach to service commissioning:

  • Applying complex facility wide, end to end scenarios to ensure models of care were appropriate and supported patient flow
  • Fully integrated ICT and extensive training, with multi-disciplinary teams working collectively to better understand each other’s dependencies, contributed to a seamless transition
  • Clinical scenario testing aided by virtual reality technology applied on a large interdepartmental scale, like examining the perioperative journey of a major trauma patient  
  • Summary of impact and outcomes of their integrated approach, including greater clarity in roles, scope and processes, active risk management and higher levels of clinical engagement


Check out the incredible speaker line-up to see who will be joining Irene.

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