28 - 29 November, 2018 | Hilton, Brisbane

Narelle Haucke


Training & Communication Lead
Mackay Hospital and Health Service


3:50 PM Case Study: Mackay Hospital’s Journey to Implement iEMR – Managing Change Associated with Major Service Redesign

Implementing iEMR is an enormous change management project which, along with service redesign, has been Mackay Hospital’s prime focus. As one of the original pilot sites, Lyn and Narelle will reflect on their implementation journey and discuss the challenges they are currently facing in becoming fully digital:

  • Service redesign by embedding new tools and processes to improve operations and compliment (not contradict) business as usual, rather than simply applying technology to existing practices
  • Analysing data drawn from a web based portal to ascertain levels of efficiency among individual end users and establishing remedial adoption services based on this analysis to embed best practice use of the application
  • Combatting change fatigue after several years of incremental change


Check out the incredible speaker line-up to see who will be joining Narelle.

Download The Latest Agenda