28 - 29 November, 2018 | Hilton, Brisbane

Stephen Parnell


Senior Director Service Improvement
Mackay Hospital and Health Service


1:30 PM Case Study: Leveraging Technology to Build, Enable and Enhance a Service Improvement Unit to Improve Patient Flow and Operations

Mackay Hospital and Health Service (Mackay HHS) is using LEAN methodology to develop a new service improvement unit as part of their major patient flow project. With EMR as a key enabler for improving patient flow, Stephen will discuss how they are building a digitally-enabled service improvement unit to maintain business as usual:

  • Technology is the foundation – Building sound ICT infrastructure to support the implementation and utilisation of EMR to significantly improve clinical efficiency and quality of care
  • Key guidelines for structuring a major improvement project and using LEAN methodology to  service improvement unit, with the learnings applicable to any major change management program
  • How Mackay HHS is working through the phases and pitfalls of cultural shifts and selecting and integrating eHealth solutions like iEMR to assist with patient flow
  • Change must be driven by your leaders – Necessity for leadership’s commitment to culture improvement


Check out the incredible speaker line-up to see who will be joining Stephen.

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